Accelerating the digital transformation of government services

In low-resource settings, governments struggle to keep pace with the service digitalization trend. Emerging challenges include problems in coordination, securing funding, scaling solutions, and the creation of silos resulting in duplication of effort.

Digital government services – which have exploded throughout the world over the last 20 years – are vital for developing a digital economy and promoting economic well-being, enabling new opportunities that might not have been accessible before. They also have the opportunity to help governments build digital societies, ones which not only pursue gains in productivity and economic diversification, but which enable digital access and inclusion for their citizens.

Learn more about the whole-of-government approach and how it can address ecosystem challenges.

Our focus is to enable countries to kickstart their digital transformation journey by adopting, deploying, and scaling digital government services. Through the digital building blocks approach, governments can easily create or modify their digital platforms, services, and applications by also simplifying cost, time, and resource requirements.

Our approach starts with research and development to inform design specifications based on best practices of generic reusable digital components, or building blocks. Next, the collaboration will move towards creating a model digital government services platform, which will demonstrate elements of reuse across services and sectors (i.e., use cases). The design specifications and the resulting government platform model will be available as “digital public goods” for use by the global community, with a focus on procurement and implementation in a low-resource context. Read more about our approach.